Connecting Students to Mental Health Resources using a Virtual Assistant
Date & Time
Thursday, August 12, 2021, 10:45 AM - 11:30 AM

How can Artificial Intelligence be used to connect students to campus & community mental health resources? In September 2020, the University of Toronto launched “Navi”, an anonymous virtual assistant (chatbot) that directs students to mental health resources, services and programs. This session explores the use of chatbots in a post-secondary education context and draws on the experience of Navi as a case study. Attendees will have the opportunity to test Navi, learn about the process of building and implementing the tool and hear about findings as it relates to student mental health in the first ten months since Navi’s launch.

Learning Objective 1:
Develop an understanding of how AI technology can be used to scale and improve student support and experience through research (mostly American) and case studies.
Learning Objective 2:
Reflect on insights related to student mental health gleaned from Navi, such as the most common concerns and questions addressed through the system.
Learning Objective 3:
Identify strategies for implementing a similar chatbot tool within a higher education institution using U of T’s experience as a case study.
Session Type
Virtual Session Link